Effective Date: November 01, 2023

1. Satisfaction Guarantee

At Buraq Lace, we are committed to providing you with high-quality lace, button, tussel, and accessory products. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and exchange policy to ensure your peace of mind.
 

2. Eligibility for Returns and Exchanges

  2.1. Returns: You may return items for a refund or store credit within 2-3 days from the date of purchase.
  2.2. Exchanges: If you wish to exchange an item for a different size, color, or product, please contact our customer support team within 1 day from the date of purchase.
 

3. Conditions for Returns and Exchanges

  3.1. Product Condition: Returned or exchanged items must be in new, unused, and resalable condition with all original tags and packaging intact.
  3.2. Custom Orders: Customized or made-to-order items may be eligible for returns or exchanges only in the case of manufacturing defects or damage during transit.
 

4. How to Initiate a Return or Exchange

  4.1. Contact Us: To initiate a return or exchange, please contact our customer support team at sales(@)buraqlace.com. Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return/exchange.
  4.2. Return Authorization: Our customer support team will guide you through the return/exchange process and issue a Return Authorization (RA) number if necessary.
  4.3. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable and insured shipping method.
 

5. Refunds and Store Credits

  5.1. Refunds: Once your returned item is received and inspected, we will process a refund to your original payment method within 2-3 business days.
  5.2. Store Credits: If you opt for store credit, it will be applied to your Buraq Lace account and can be used for future purchases.
 

6. Exchange Process

  6.1. Product Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will work with you to find an appropriate solution, such as selecting an alternative item or issuing a refund or store credit.
 

7. Exceptions

  7.1. Final Sale Items: Some items may be marked as “final sale” and are not eligible for returns or exchanges. This information will be clearly indicated on the product page.
 

8. Contact Us

  If you have any questions or require assistance regarding our Return & Exchange Policy, please don’t hesitate to contact our customer support team at sales(@)buraqlace.com. We are here to help you.